Shipping & Delivery Policy

Delivery areas, timelines and courier information

Delivery Area & Extra Charges

K2B Lifestyle delivers products only within Bangladesh and will not be liable for any claims related to products ordered from outside Bangladesh. If an order is placed from a location that imposes extra taxes or charges (VAT, local municipal tax, delivery area surcharge, or customs duty), we are not responsible for paying those charges. The customer must bear any such additional cost.

How Orders Are Confirmed

An order is confirmed when the customer pays the delivery charge in advance via bKash or Nagad. The product price is collected when the order is delivered.

If a customer refuses delivery or cancels an order after it has been dispatched, the advance delivery charge is non-refundable, because the courier cost has already been incurred.

Order Limits

We reserve the right, at our sole discretion, to limit the number of items purchased per customer, per household, or per order. These limitations may apply to:

• Orders placed under the same account
• Orders using the same mobile number, payment method, billing or delivery address

If such limits are applied, we will inform you via SMS or email. We also reserve the right to decline or cancel orders we consider inappropriate or potentially fraudulent.

Courier Partners & Tracking

All orders are shipped using reliable Bangladeshi courier partners:

Tracking information will be available through the courier partner's website, SMS or email notifications sent to your registered number, or through your account dashboard on our website. Tracking updates are generally available within 24 hours of dispatch from our facility.

Delivery Timeline & Delays

Our delivery services are handled by third-party logistics partners. While we strive to fulfill all deliveries on time and in excellent condition, there may be unforeseen delays due to weather, traffic, political disturbances, or courier service disruptions. We are not responsible for any delays, errors, or misconduct caused by courier staff, as these are beyond our direct control.

Shipping Charges

Shipping charges are dynamic and calculated based on:

• Your delivery address
• The weight and size of your order
• The selected delivery method

The final shipping cost will be clearly displayed at checkout.

Packaging

We ensure all products are packed securely to avoid damage during transit, using protective and, wherever possible, eco-friendly packaging.

Damage or Shortage Claims

To raise any complaint or request a refund or replacement, please provide clear photo or video evidence of the issue. An unboxing video is recommended: it should begin with the sealed box, show the box being opened, and clearly display the contents inside.

Please send the evidence along with your Order Number to k2blifestyle@gmail.com. All claims for shortages or damages must be reported on the same day of delivery.

What We're Not Responsible For

• Deliveries accepted by an unauthorized person on your behalf
• Delivery confirmation codes shared before receiving the product
• Damage caused while opening the box after delivery

Multiple Shipments & Tracking Updates

Depending on the availability and nature of items, your order may arrive in multiple shipments. You can track your shipment via the tracking link sent to you by SMS or email, or through your account dashboard.