Frequently Asked Questions

Last updated: October 2026

Everything you need to know before you shop with K2B Lifestyle — authentic Korean skincare and haircare in Bangladesh.

Ordering & Payment

How do I place an order on K2B?

Browse the Shop, add products to your cart, and check out. Your order is confirmed once you pay the delivery charge in advance via bKash or Nagad. The product price is collected when your order is delivered.

Do I need an account to place an order?

No, you can check out as a guest. But creating a free account lets you track orders, view invoices, and check out faster next time.

How do I pay for my order?

Your order is confirmed when you pay the delivery charge in advance via bKash or Nagad. The product price is collected when your order is delivered. You do not need to pay the full product price in advance.

Why do I have to pay the delivery charge in advance?

The advance delivery charge confirms your order and covers the courier cost, which is incurred as soon as your order is dispatched. If you refuse delivery or cancel after dispatch, the advance delivery charge is non-refundable, because the courier cost has already been incurred.

Can I change or cancel my order?

Contact us as early as possible with your Order Number. Cancellation is possible before dispatch, and within 30 minutes of placing the order where possible, with a valid reason. Once an order is dispatched or handed to the courier, it cannot be cancelled; a refund is only possible after the product is returned and passes quality inspection.

Can I change my delivery address after ordering?

Email us immediately with your Order Number. An address change is only possible before your order is dispatched.

What happens if I refuse delivery?

The product price is not collected, but the advance delivery charge is non-refundable, because the courier cost has already been incurred.

What if my ordered product is out of stock after I pay?

We may have to cancel the order. Any amount you paid will be refunded to your original payment method within 7–15 working days.

Authenticity

Are your products 100% authentic?

Yes. K2B Lifestyle sells only 100% authentic Korean skincare, sourced from Korea. If you ever have a concern about a product's authenticity, email us at k2blifestyle@gmail.com with your Order Number and we will help you verify it.

How can I check my product is genuine and not expired?

Check the seal and the batch and expiry information printed on the packaging when your order arrives. We recommend recording an unedited unboxing video, starting with the sealed box. If anything looks wrong, email us at k2blifestyle@gmail.com with your Order Number right away.

Delivery & Tracking

Where do you deliver?

We deliver within Bangladesh only, through our courier partners: Pathao, RedX, Paperfly, Sundarban Courier, and SA Paribahan.

What are the delivery charges?

The delivery charge depends on your location and order size, and is shown clearly at checkout. Your order is confirmed once you pay the delivery charge in advance via bKash or Nagad.

How long will my order take to arrive?

Delivery time depends on your location and the courier. Your order is dispatched after confirmation, and you receive a tracking link via SMS or email after dispatch. Delays are possible due to weather, traffic, or courier disruptions — if your order seems delayed, email us with your Order Number and we will check with the courier.

Can I track my order?

Yes, you will receive a tracking link via SMS or email after dispatch. You can also check your order status from your K2B Lifestyle account dashboard.

My order shows as delivered but I haven't received it — what do I do?

First check with neighbors or other household members. If you still cannot locate it, contact us right away at k2blifestyle@gmail.com with your Order Number, and we will investigate with the courier.

Do you deliver to villages and remote areas?

We deliver across Bangladesh through our courier partners. Coverage in very remote areas depends on the courier — if you are unsure about your address, contact us before ordering and we will confirm.

Returns & Refunds

Do you offer refunds or exchanges?

Yes, subject to conditions:

• Wrong, damaged, or defective items are eligible within 7 days of delivery
• Photo or video evidence of the issue is required
• The product must be unused and in its original packaging
• Opened or used skincare cannot be returned, except when it arrives damaged, defective, or wrong
• Return shipping is borne by the customer unless the issue is our fault

How do I initiate a return?

Email us at k2blifestyle@gmail.com to request a return. Please raise your request within 7 days of delivery, with your Order Number and photo or video evidence. Wait for our confirmation and return instructions before sending anything back. See our Refund & Returns Policy for full details.

When will I receive my refund?

Refunds are processed after the returned product passes quality inspection at our warehouse, and are issued to your original payment method within 7–15 working days.

Who pays the return shipping cost?

The customer pays return shipping, unless the mistake is ours — for example, if we sent the wrong, damaged, defective, or expired item.

Products & Skin Guide

What does K2B sell?

K2B Lifestyle sells 100% authentic Korean skincare and haircare in Bangladesh — cleansers, toners, serums, ampoules, moisturizers, sunscreens, masks, and haircare — plus value combos. Brands include SKIN1004, Anua, Purito, COSRX, I'm From, Missha, and more.

Do you sell mini or travel sizes?

Yes. Selected products come in mini sizes, for example 25ml and 30ml, so you can try a product before buying the full size. Check the size shown on each product page.

In what order should I apply skincare products?

A simple routine order is: cleanser, then toner, then serum or ampoule, then moisturizer, then sunscreen in the morning. Sunscreen always goes last in your morning routine.

Which product suits my skin type — oily, dry, sensitive, or acne-prone?

Use our free Skin & Hair Analysis for a personal report, and read the benefits, ingredients, and routine guidance on each product page. Always patch test a new product first. If you have sensitive skin or a skin condition, check with a dermatologist before trying strong actives.

Can I mix niacinamide, vitamin C, AHA/BHA, or retinol?

Introduce one active at a time and patch test before full use. Avoid layering several strong actives at once, and always use sunscreen in the morning. If you are pregnant or have a skin condition, check with a dermatologist before using strong actives.

Are your products suitable for Bangladesh's humid weather?

Many of our products are lightweight gel or water-based formulas that suit humid weather. Check the texture notes on each product page, and use the free Skin & Hair Analysis to match products to your skin.

How should I store my skincare products?

Store products in a cool, dry place away from direct sunlight, with caps closed. Follow any storage instructions printed on the product label.

What should I do if a product irritates my skin?

Stop using the product right away and do not combine it with other new actives. Patch test again before retrying anything new. If irritation persists, see a dermatologist.

Skin & Hair Analysis Quiz

What is the free Skin & Hair Analysis?

It is a free quiz on this website that takes about 2 minutes and gives you a personal skin and hair report — including likely causes of your concerns, ingredients to use and avoid, and a morning, evening, and weekly routine. No purchase is needed.

Do I need an account for the quiz?

No. Your answers stay in your browser, and you can download your personal report as an image.

Wholesale & Business

Do you offer wholesale?

Yes, we support wholesale buyers and influencers developing their own branding. For wholesale enquiries, email us at k2blifestyle@gmail.com with the products and quantities you are interested in.

Contact & Support

Do you have offers, discounts, or combos?

Value combos are available in the Combo category, and offers are announced on our Facebook page. Always check the price shown on the product page before ordering.

Where is K2B located and how can I contact you?

K2B is an online store based in Rajshahi, Bangladesh, sourcing products from Seoul, South Korea. Email k2blifestyle@gmail.com, WhatsApp Bangladesh +8801752122015, or WhatsApp Korea +8201030371126. Our support hours are Sunday to Thursday, 11 AM to 6 PM. You can also reach us on Facebook at facebook.com/k2blifestyle.

Do you have a physical shop I can visit?

We operate online. Orders are placed on this website and delivered across Bangladesh.

Still have a question?

Email us at k2blifestyle@gmail.com — please include your Order Number for order-related questions.

Contact us: Email k2blifestyle@gmail.com · Bangladesh: +8801752122015 · Korea (WhatsApp): +8201030371126