POLICIES

Refund & Returns Policy

Last updated: October 2026

Cancellations, returns and refund terms

We at K2B Lifestyle are committed to providing you with the highest quality products and a satisfying shopping experience. Please review our Refund & Cancellation Policy carefully before placing your order.

Step 1: Order Cancellations

There may be situations where we are unable to process or continue with your order. We reserve the right, at our sole discretion, to refuse or cancel any order for reasons including (but not limited to):

  • Limited stock availability
  • Pricing or product information errors
  • Technical issues or website glitches
  • Suspected fraudulent activity

We may request additional information or verification before confirming an order. If your order is cancelled after payment has been made, the amount will be refunded to your original payment method within 7-15 working days, depending on your bank's processing time.

Orders cannot be cancelled once they are marked as shipped or in transit. In such cases, a refund will only be initiated after the product is returned to our warehouse and passes quality inspection (up to 3 working days).

Step 2: Payment Terms

An order is confirmed when the customer pays the delivery charge in advance via bKash or Nagad, and the product price is collected when the order is delivered.

If a customer refuses delivery or cancels an order after dispatch, the advance delivery charge is non-refundable, because the courier cost has already been incurred.

No refund will be provided if the customer returns a product that is damaged or used due to mishandling after delivery. Order cancellations should be requested as early as possible, and within 30 minutes of placing the order where possible, with a valid reason.

Step 3: 7-Day Return & Refund Window

If you are not satisfied with your purchase, we offer a 7-day return window from the date of delivery. Returns will be accepted under the following conditions:

  • The item must be unused and in its original condition, with seals and original packaging intact
  • The return reason must be valid (for example: wrong item, damaged item, defective item, or expired product)
  • Refunds are processed only after successful return and quality inspection
  • Refunds will be issued excluding handling and delivery charges

If the wrong product was ordered by the customer (not our error), the return courier charges (to and from) will be borne by the customer.

Photo or video evidence of the issue is required - a clear, unedited unboxing video showing the sealed package and the opening process is recommended. Please send it to k2blifestyle@gmail.com with your Order Number.

Step 4: Return Process & Eligibility

To initiate a return:

  1. Email us at k2blifestyle@gmail.com within 7 days of delivery with your Order Number
  2. Attach clear photo or video evidence of the issue (an unedited unboxing video is recommended)
  3. Wait for our confirmation and return instructions before sending anything back

You may be eligible for a return if:

  • Wrong item or quantity delivered
  • Damaged or broken product
  • Expired product received
  • Product not matching the invoice

Returns are not accepted if:

  • The product is used or altered
  • Packaging or hygiene seals are missing
  • The return is requested after 7 days of delivery
  • Photo or video evidence is not shared within 24 hours of delivery

Step 5: Skincare Return Conditions

Because skincare products are personal-care items, the following hygiene conditions apply:

  • Unopened skincare products in their original sealed packaging may be returned within 7 days of delivery for a valid reason (wrong, damaged, defective, or expired item).
  • Opened or used skincare products are not returnable, for hygiene reasons - except when the item arrives damaged, defective, or wrong, in which case we will replace it or refund it after reviewing your photo or video evidence.
  • Products must be returned in their original packaging, securely sealed. If a product is damaged in return transit due to poor packaging, the refund will be denied.

Final Notes

  • Refunds are processed only after inspection
  • We reserve the right to make final decisions in all disputes
  • All legal matters will be handled under the jurisdiction of Dhaka, Bangladesh

Need help? Email us at k2blifestyle@gmail.com with your Order Number.

Contact us: Email k2blifestyle@gmail.com - Bangladesh: +8801752122015 - Korea (WhatsApp): +8201030371126